Choosing the right place for care helps you get seen sooner and keeps emergency departments free for the people who need them most. Here is a quick guide for Surrey.
Call 9-1-1 or go to emergency
Call 9-1-1 for chest pain or pressure, trouble breathing, signs of a stroke (face drooping, arm weakness, speech difficulty), severe bleeding, a serious injury, or anyone who is unconscious or confused. The nearest full emergency department for most of Surrey is at Surrey Memorial Hospital.
Walk-in clinic: for everyday illness and minor injuries
A walk-in clinic is the right choice for problems that need a doctor soon but are not emergencies. Our walk-in clinic in Sullivan Heights is open Monday to Friday, 9:00 a.m. to 4:00 p.m., and sees patients with or without a family doctor.
- Colds, flu, sore throats and ear infections
- Urinary tract infections
- Rashes and skin infections
- Sprains, small cuts and minor burns
- Prescription refills and medical notes
Urgent and primary care centres (UPCCs): evenings and weekends
Urgent and primary care centres (UPCCs), run by Fraser Health, are for urgent problems that are not emergencies but need attention within 12 to 24 hours, including evenings, weekends and holidays when clinics are closed. Surrey has several, including in Whalley, Newton, Cloverdale and South Surrey. Check Fraser Health's website for current hours before you go.
Know your options for care, from Fraser Health
Telehealth: when you do not need to be examined
Many visits can happen by phone or video, such as prescription refills, follow-ups, test results and mental health check-ins. Our physicians offer telehealth appointments, including same-day visits when available.
Your pharmacist and 8-1-1
BC pharmacists can assess and prescribe for a number of minor ailments and renew many prescriptions. For advice any time of day or night, call HealthLink BC at 8-1-1 to speak with a nurse, pharmacist or dietitian.
Common questions
Is a walk-in clinic faster than emergency?
For non-emergency problems, usually yes. Emergency departments see the most serious cases first, so minor problems can wait a long time there.
What should I bring to a walk-in visit?
Bring your BC Services Card and a list of any medications you take.
This guide is general information, not medical advice. If you are unsure, call HealthLink BC at 8-1-1 or speak with a doctor.